Frequently Asked Questions
Everything you need to know about getting FRE delivered to your door in minutes.
How can you deliver in minutes?
We partner with local fulfillment centers and hyper-local courier services to ensure your nicotine pouches are dispatched immediately upon ordering, targeting a delivery window of 15 to 30 minutes.
Is an ID required for delivery?
Yes. In compliance with federal and state regulations, a valid government-issued photo ID proving you are 21 or older must be presented to the courier upon delivery.
What happens if I am not home when the courier arrives?
Since our products require age verification, we cannot leave packages unattended. If you are not present, the order will be returned to our hub, and a redelivery fee may apply.
Are there limits on how much I can order?
To ensure fair access for all customers and comply with nicotine distribution guidelines, we may limit individual orders to a maximum of 10 rolls or 50 individual cans per transaction.
What is your return policy for nicotine products?
For safety and hygiene reasons, all nicotine pouch sales are final. If you receive a damaged or incorrect item, please contact our support team within 24 hours for a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay. We do not accept cash on delivery for security reasons.